Expertise you can count on
With over 60 years of combined industry experience, Digital Mouse Consulting is a firm committed to creating impact & value for clients.
Our Services
We offer a variety of services tailored to client needs.
Medical Translation
Medical Coding
Travel Industry Consulting
Medical Translation
Digital Mouse Consulting offers comprehensive medical translation services, ensuring that medical documents are translated and formatted for international patients. When hospitals or clinics have patients whose records are in a non-English language, we facilitate the secure transfer of these documents. The documents, including patient information, treatment details, and test results, are translated into English and formatted to include the hospital’s or clinic’s letterhead. This ensures that patients can present professionally formatted documents to their medical providers in their home country.
Our process emphasizes security and confidentiality at every step. Once the documents are received through our secure transfer system, they are translated and formatted. After translation, the documents are returned through the same secure channel, ensuring the patient’s sensitive medical information is protected. This service allows international patients to have the critical medical documentation they need for follow-up care, insurance purposes, or future medical visits, in a format that meets the highest professional standards.
Medical Coding
Digital Mouse Consulting offers the option to incorporate US medical billing codes into translated documents. This service is particularly valuable for patients seeking treatment abroad who need their medical documentation in order to submit to their medical insurance for potential reimbursement. After translating medical records and detailed invoices, we add the appropriate US medical billing codes, ensuring that the documents are fully compliant with US healthcare system requirements.
Our process is seamless and secure. Once the medical information and service details are received, our team translates the documents, assigns the correct billing codes, and formats the final document to match the original layout, including the provider’s letterhead. This added layer of detail simplifies the process for patients submitting claims for reimbursement or coordinating follow-up care with US medical providers. By integrating US billing codes directly into the invoice, we make it easier for insurance companies and healthcare providers to quickly understand and process the patient’s treatment information, all while maintaining strict confidentiality and accuracy at every step.
Travel Industry Consulting
We specialize in delivering a tailored User Experience Analysis service designed specifically for the travel industry. Our approach involves having our expert team immerse themselves in your services firsthand, allowing us to thoroughly understand and evaluate every facet of your operations. From booking processes to in-destination experiences, we assess both front-facing customer interactions and behind-the-scenes workflows. By focusing on technology integration, user experience, and customer engagement, we ensure that our analysis identifies opportunities for enhancement that can significantly impact your bottom line and customer satisfaction.
Our service is highly flexible, meaning we can customize the analysis to meet your specific needs. Whether you want a focus on certain touchpoints, technologies, or customer journeys, we can tailor the experience accordingly. We don’t just evaluate the external customer-facing processes; our analysis can include a deep dive into your internal workflows, ensuring that both the service delivery and operational efficiency are optimized. By combining internal and external evaluations, we provide a comprehensive overview that enables you to enhance both user experience and organizational performance.”
Daniel Miller, Engineer
Kentucky, USA
Daniel has over three decades of experience in designing and implementing complex IT infrastructures, with expertise in network architecture, cloud services, and system security. His experience includes collaborating across IT teams to ensure efficiency.
Heidi Miller, Systems Consultant
Kentucky, USA
Heidi has over 20 years of experience in designing, implementing, and optimizing service delivery systems. She specializes in developing scalable architectures, enhancing workflows through automation, and improving efficiency and customer experience utilizing complex IT environments.
April Abshire, Account Coordinator
Kentucky, USA
April is a skilled paralegal with extensive experience in legal research, document preparation, and case management. She excels at supporting clients by drafting documents, managing file portfolios and ensuring compliance.
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